Plain-language summaryWhat You Are Agreeing To
01Website information
General educational and practical guidance that does not replace professional medical, legal, visa or financial advice.
02Coordination support
Assistance with organising records, obtaining provider responses and coordinating agreed travel or admission steps.
03Independent providers
Hospitals, doctors, laboratories, hotels, transport companies, interpreters and payment services act under their own terms.
If you do not agree with these terms, do not use the coordination service. You may still read publicly available information subject to applicable law and the website-use provisions below.
01 · Agreement and authorityWho May Use the Service
By using the website or asking TIB HIND to coordinate an enquiry, you confirm that you have legal capacity to act or are authorised to act for the patient. A parent, lawful guardian or authorised representative should act for a child or a person unable to provide valid instructions.
You should not submit another person’s medical, identity or travel information without appropriate authority. We may request reasonable verification before sharing records, accepting instructions or arranging services.
02 · TIB HIND’s roleWhat Medical Travel Coordination Can Include
01Organising the enquiry
Collecting the records you choose to provide and clarifying the patient question.
Identifying possible providers
Considering case-specific specialty, department capability, current information and practical fit.
Requesting written responses
Coordinating a provider opinion, proposed pathway, indicative estimate or appointment.
Supporting practical arrangements
Assisting with agreed invitation, appointment, arrival, accommodation, language and follow-up communication.
Scope varies by case, provider and location. Any additional paid service should be identified separately before you agree.
03 · Independent organisationsHospitals, Doctors and Travel Providers
Hospitals and doctors independently decide whether to review or accept a case. They are responsible for examination, diagnosis, treatment options, risk disclosure, consent, clinical care, discharge and medical follow-up. Their estimate, invoice, cancellation rules and privacy notice apply to their services.
Hotels, airlines, transport providers, interpreters, laboratories, insurers, banks, document services and government authorities also operate independently. TIB HIND may coordinate communication but does not control their decisions, performance, pricing or availability.
Written provider information mattersBefore booking or paying, check the named provider, scope, dates, price, exclusions, cancellation terms and who receives the money.
04 · Important limitsWhat TIB HIND Does Not Promise
No diagnosis or prescription
TIB HIND does not examine patients or independently diagnose, prescribe or deliver treatment.
No acceptance guarantee
A hospital or doctor decides whether to accept a case and may require further assessment.
No outcome guarantee
A cure, survival, complication-free course or particular functional result cannot be promised.
No fixed final price
An estimate can change after examination, updated testing, clinical changes or a longer stay.
No visa guarantee
Government authorities decide visa applications, entry and immigration permission.
No emergency service
Urgent symptoms require local emergency services, not website or coordination messages.
What We Ask From Patients and Representatives
01Provide information and records that are accurate to the best of your knowledge
02Tell us promptly about material changes in health, travel status or contact details
03Review provider plans, estimates, consent documents and cancellation terms before committing
04Obtain local emergency or hands-on medical care when needed
05Use lawful payment routes confirmed by the responsible provider
06Respect hospital rules, staff, other patients and applicable Indian law
07Keep copies of passports, visas, reports, invoices and discharge records
08Do not misuse the website, impersonate another person or submit harmful content
You are responsible for deciding whether to proceed after considering professional advice, personal circumstances and the information available. TIB HIND cannot make treatment consent or payment decisions for you.
06 · Costs, payments and cancellationMoney Should Follow the Responsible Provider
Medical payments should be made to the hospital, doctor or authorised provider using details they confirm. Travel and support services are paid to their responsible providers. Do not transfer money to an unverified personal account.
TIB HIND may receive a hospital-funded coordination payment as explained in our financial disclosure. Any separate amount payable directly to TIB HIND must be described in writing before payment.
Understand the payment routeRead the full disclosure and refund policy before committing funds.
07 · Website information and intellectual propertyContent Use, Accuracy and External Links
Website content is general information. Medical evidence, provider roles, accreditations, prices, visa rules and availability can change. Current patient-specific information from the responsible provider or official authority takes priority.
TIB HIND names, page design, original text, graphics and compilation are protected to the extent permitted by law. You may make reasonable personal use and link to public pages. Substantial copying, automated extraction, resale or republication without permission is prohibited unless applicable law permits it.
External links are provided for reference. TIB HIND does not control third-party content, availability, security or privacy practices.
08 · Responsibility and liabilityLimits That Reflect Our Actual Role
To the extent permitted by applicable law, TIB HIND is not responsible for independent clinical decisions or outcomes, government decisions, provider cancellations, travel disruptions or losses arising from inaccurate information supplied by the user or a third party.
TIB HIND remains responsible for its own conduct to the extent required by law. Nothing in these terms excludes liability that cannot lawfully be excluded or limits mandatory consumer, privacy or patient rights.
Emergency reminderDo not wait for a website response or medical-travel coordination when symptoms require immediate local emergency care.
09 · Changes, severability and applicable lawHow These Terms Operate
We may update these terms when services, laws or operational practices change. The effective date identifies the current version. Changes apply prospectively unless law requires otherwise.
If one provision is unenforceable, the remaining terms continue to apply. These terms are governed by applicable Indian law, while preserving any mandatory rights or jurisdiction available to the user under applicable law.
Questions or concerns should first be sent to TIB HIND so they can be reviewed. This does not remove a person’s right to approach an appropriate court, regulator or other lawful forum.
